Healthcare Mobile App

Overview

Responsibility

As a Product Designer, my responsibilities included designing the new product from 0 to MVP. I was collaborating with my Lead Senior Product Designer, who was responsible for the discovery phase for the internal platform for managers.
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My goal was to design an additional mobile app for clinicians, based on the gained insight and main problem in mind. I collaborated closely with cross-functional teams, provided development support, and maintained the design system for the iOS application.

This product was designed in 2023.

About Product

The product for the healthcare organization provides a connection between the facility and clinicians, helping them meet their patient care goals and find work opportunities.

🎯 Challenges

Automate workflow: Streamline scheduling and communication processes for clinicians, enhancing efficiency in managing their schedules and interaction with facilities.
Build transparency: Meet the needs and expectations of providers and facilities as quickly and effectively as possible.
Boosting Shift Fill Rates: Not all providers are actively engaged – the majority of registered clinicians receive fewer shifts, mainly due to the manual shift assignment process and managerial errors.

📈 Impact

Amount of the filled shifts with clinicians.
The number of canceled shifts has decreased.

🏥 Discovery

Product and Business Goals

Utilizing the Lean Canvas Framework, I explored more business details. This helped me uncover the real business problems, understand our users better, and come up with potential solutions. For example, there was uncovered the problem of controlling the working hours of clinicians – allowing them to fake it, or simply losing the paper timesheet.

Shifts scheduling

Clinicians can manage their work shifts by reviewing the 'Scheduled' ones and checking pending requests. Additionally, users can explore new opportunities in the 'Discovery' section. By navigating with a date slider, clinicians are focusing on their schedule and planning for the next days.

The core feature is a 'Match' engine that suggests shifts matching clinicians' professional licenses, taking into account their work preferences.

Automatized ‘Clock-in’ flow

The clinician can begin the shift at the facility using the app. By simply clicking the 'Clock-in' button, work will start. Users can track the shift time, prevent overtime, and receive reminders about breaks.

After completing the shift at the facility, the clinician can confirm their activity and upload the signed timesheet card.

More details about work place

These pages help clinicians to understand their work details better and choose the work locations. Clinicians can effortlessly review all shift details provided by the manager.

Additionally, users can explore and find any facility within their state, accessing essential details for informed decision-making.

Clinicians profile

Credentials can be uploaded to the app, allowing facility managers to easily verify candidates without clinicians’ need for additional hours spent on bringing documents to the office. The app also notifies users about expiring credentials, helping to keep them up-to-date.

Additionally, users can receive payments for shifts and track their earnings, all in one place.

💡 My Learnings and Insights

Automation Creates Impact: By introducing a whole new workflow and transforming the app into a “work assistant”, we removed much of the manual work and human error. It’s impacting both the facilities business and providing clinicians with an easier process for finding and doing their work.
Smooth adoption is a key success factor: New changes might be challenging, even if these technologies solve users’ pain points. It is important to be actively support clinicians on how to adapt via an interface, setting up a feedback loop, and participating in activities.

Me + My Assistant are working on this product 🙂